FAQs
To update your delivery address or phone number for an order, navigate to the My Account section before your order has been dispatched. An edit option will be visible on the order details page for modifications. Please note, changes to the address or phone number are not possible after the order has been shipped.
To keep track of your order’s progress, please go to the My Account area where you’ll find the latest status, along with a comprehensive history of all previous orders. Post-dispatch, a Track button will be provided for more detailed tracking information. If you made a purchase as a guest, simply sign up or log in using the email linked to your order, and follow the aforementioned steps to monitor your delivery. In some instances, it may take up to 12 hours for the courier partner to activate the tracking link. If you cannot see your order status after your order has been shipped, we advise waiting 12 hours before checking again.
If you can’t see your order listed under the My Account section after you’ve completed payment, please stay calm and check again after 10 minutes. If it remains unresolved, get in touch with us straightaway at customercare@glamourkart.in.
Although we rigorously inspect our items before dispatching, there’s a small risk they might sustain damage in transit. For those who have gotten an incorrect or damaged item, here’s what to do:
Step 1: Within 24 hours of receipt, communicate with our Customer Support team by dialing 8076676731 or by sending an email to customercare@glamourkart.in.
Step 2: Share your order ID along with a request for a replacement, return, or refund for the erroneous or defective items. You might also be asked to provide photos of the damaged product.
Step 3: Depending on the item’s availability, we will proceed to either refund you or send out a replacement for any products received in a damaged state.
Certainly! For each specific concern you listed, here is how you can address it using the provided information:
1. What if I haven’t received the free product / offer product? * We apologize for the inconvenience. Please contact our Customer Support at Glamourkart on phone at 8076676731 or via email at customercare@glamourkart.in. We will ensure the free or offer product is dispatched to you at the earliest.
2. What if my shipment/package has been tampered? * Please do not accept delivery of the tampered shipment/package. Immediately contact our Customer Support at 8076676731 or customercare@glamourkart.in. We will arrange for the re-dispatch of your order promptly.
3. I have a pre-order enquiry? * For any pre-order questions or clarifications, feel free to reach out to our Customer Support via 8076676731 or customercare@glamourkart.in. We are always ready to assist you!
4. Can I cancel my order anytime? If your order status under ‘My Account’ does not show as ‘Shipped’, you can cancel it. You may do this directly through your account or by reaching out to our customer care at customercare@glamourkart.in. The refund will be processed and should reflect in your account within 7-14 business days.
5. How do I sign up for a Glamourkart account and what are the benefits? * Simply sign up by providing your name, email, and password at the Glamourkart website. Benefits include tracking orders, receiving stock notifications, earning reward points, saving address details, and receiving future discounts.
6. How do I place an order? * To order, add items to your shopping bag, register/sign up if not already done, provide shipping and payment information, and confirm the order. You’ll receive an order confirmation email once the process is complete.
If you have any further queries or need additional assistance, feel free to contact Glamourkart customer support at customercare@glamourkart.in. Certainly! It seems you’re looking for personalized responses based on the detailed information provided about the services and policies of Glamourkart. Here’s how you can address specific inquiries based on that information:Yes, you can ship products to a different address by specifying a separate shipping address during the checkout process. Fill out your billing address information as usual, and then provide the desired shipping address where you want the order delivered.
If a product you’re interested in is out of stock, you can use the “Notify Me” feature. Just enter your email address in the box next to the out-of-stock product, and you will be notified as soon as it becomes available again.
Cash on Delivery (COD) is available for all orders within India, and there’s free delivery for orders over Rs. 499.
Orders are typically dispatched within 1-4 business days, excluding Sundays and public holidays. Delivery times may vary based on product availability, delivery address, and unforeseen circumstances affecting delivery.
Currently, Glamourkart only ships within India and does not offer international shipping.
The delivery process involves a thorough inspection of your order to ensure perfect condition, followed by packaging and handing it over to a trusted delivery partner. If there are any issues in delivering to the provided address, the delivery partner will contact you to resolve the matter.
Yes, Glamourkart has stores across all major cities in India. You can use the Store Locator on their website to find the nearest store.
To create a Glamourkart account, click the “Account” button on the top right corner of the page and select “Sign Up.” You’ll need to provide your name, email address, and a password. After signing up, you can save your details for future orders.
If you forget your password, click on the forgotten password link during the sign-in process. You’ll be directed to a page where you can enter your registered email address to receive a password reset link.
Glamourkart accepts multiple secure payment options, including Debit and Credit Cards, Net banking, Wallets, e-Gift cards, and Reward Points. Transactions are protected using the CC Avenue payment gateway for maximum security.
If a payment fails, verify your payment details and internet connection, then try again. If any amount was debited during a failed transaction, it will be credited back within seven business days.
There are no hidden charges when making a purchase on Glamourkart. The total amount visible at the order confirmation stage is final, including any applicable shipping and handling charges.